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Know Your Rights on fc8wincom

These pages set out the rules that govern your account, how we handle your personal data, and what you can expect from us when you use the platform — available where local law permits for eligible players in the Philippines.

Account TermsPrivacy PolicyCookie PolicyJurisdiction NoticeContact Rights
fc8wincom Know Your Rights on fc8wincom
DATA AND ACCOUNT SECURITY

How We Protect and Manage Your Data

Account security and data integrity are handled through verified processes, not just policy statements. SSL encryption covers all data in transit, and your account login uses OTP verification tied to your registered mobile number — the same number linked to your GCash or Maya wallet if you've connected those for withdrawals. We keep only the data necessary to operate your account and comply with any applicable legal obligations.

Data Retention

We hold your account data only as long as required to service your account or meet any legal obligation. Once an account is closed and the retention period expires, personal data is deleted or anonymised.

Cookie Handling

Our cookie policy explains which cookies are strictly necessary for account session integrity and which are analytics-related. You can manage non-essential cookies through the preference panel in your browser or account settings.

Account Security

Every login triggers an OTP sent to your registered mobile number. If you notice unexpected login attempts, you can lock your account immediately from the security section inside your account dashboard.

Requesting Changes

You can request access to, correction of, or deletion of your personal data at any time by contacting support via live chat or the email address published in the Privacy Policy within your account.

LEGAL CONTACT PATHS

Reach Us About a Policy Question

If you have a specific question about our Terms, Privacy Policy, or how data tied to your account is used, our support team handles policy-related queries directly. You can raise a formal data request, ask about account restrictions, or flag a dispute — all through the same contact channels linked from your account page.

Team online

Live Chat

Open the chat widget from your account dashboard to speak with a support agent about any policy, account restriction or data-handling question in real time.

Email Support

Send a formal written request — including data access, correction or deletion requests — to our support email address listed in the Privacy Policy section of your account settings.

Account Help Centre

The Help Centre within your account lists step-by-step procedures for raising a formal complaint, requesting account data, or disputing a transaction processed via GCash, Maya or InstaPay.

Common Questions About Our Policies

These are the questions we get most often about account policies, data rights, and legal terms. If yours isn't covered here, the live chat or email routes above will get you a direct answer.

The full Terms of Use are published in the Legal section of the site and are also linked directly from your account settings page. They cover account rules, payment handling and dispute procedures.

Yes. Send a data access request to the support email listed in the Privacy Policy. We will respond within the timeframe required by applicable law and provide your data in a readable format.

Contact support via live chat or email, state that you want your account closed and your data deleted. We will process the request and confirm once completed, subject to any legal retention requirements.

We do not sell or share your e-wallet details beyond what is needed to process your transaction through GCash, Maya or InstaPay. Payment data is handled under our Privacy Policy and the payment providers' own terms.

Policy updates are posted here with an effective date. You will also see a notice when you next log in. Continued use after the effective date means you accept the updated terms; if not, contact support to close your account before that date.

Open a dispute through the Help Centre in your account or contact support by email with your transaction reference. This applies to deposits and withdrawals processed via GCash, Maya or InstaPay alike.
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Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.